PRIVACY POLICY

We all give our personal data out daily – our names, contact details, or other bits of information – and most of us want to be feel sure that our data is being handled properly.

As someone who is in contact with Lasting Education Limited, you may have given us information about yourself, like your name, or email address, or other details. Our privacy notice explains what Lasting Education Limited does with this information – it tells you how we gather, use, disclose and manage your personal data.

We take your privacy very seriously. We aim always to be clear to you about the way Lasting Education Limited manages data, so we make sure our privacy notice is up to date. You should read this page from time to time to check that you are happy with any changes we make.

Our privacy notice is as comprehensive as possible, but if you need more information, or have any questions about this notice our contact details are in the ‘Get in touch’ section below.

What do: ‘Lasting Education Limited’, ‘LEL’, ‘Lasting Learning Centre’ ‘Quality Assured Supply’ ‘QAS’ ‘we’ or ‘us’ refer to?

In this notice ’Lasting Education Limited’, ‘LEL’, ‘Lasting Learning Centre’, ‘Quality Assured Supply’, ‘QAS’, ‘us’, ‘we’ and ‘our’ refer to Lasting Education Limited.

Head office address:

Lasting Education Limited

Suite 24, Building 50, Churchill Square, Kings Hill, West Malling. KENT ME19 4YU

WHAT PERSONAL INFORMATION DOES LASTING EDUCATION LIMITED COLLECT, AND HOW?

We collect the following personal information (where relevant or applicable):

•Name

•Parents’/guardians’/Carers’ name(s)

•Contact details, including address, telephone number and email address

•School Year

•Payment information

•Records of your correspondence with us

•Records of your participation with us including attendance/absence/late notice or no-notice records

•Information you enter on our website

•Photographs where permission given.

•Educational information

•Destination and exam results information (in order to track the impact our work)

•Any other information you share with us

•For employees or contractors - Information relating to your employment or contracts to provide administration or tutoring services to LEL. This will include references and safeguarding information.

This information may be collected from:

•Information you fill out on the website

•Telephone or face to face conversations with you and/or your parent/guardian/carer

•Third party companies providing tutors for specific purposes such as Year 10/11 GCSE

•Communication on social media

•For employees or contractors – information given or gathered in the application, interview and safeguarding processes.

We sometimes also collect sensitive personal data, for example information about health of pupils/students or as part of safeguarding procedures. We normally only record this data where we have your consent but sometimes we are permitted to do this in other circumstances, under data protection law.

WHY AND HOW DO YOU USE MY PERSONAL DATA?

Data helps us support and improve interactions with Lasting Education Limited. Examples include:

•Updating you on Lasting Education Limited policies and procedures

•Providing appropriate educational services and support learners’ progress

•Monitor and report on learners’ progress.

•Monitoring equal opportunities

•Managing teaching activities, and making sure the right care is in place for activities

•Communicating with you

•Processing your payments

•Developing our services

•Keeping a record of your relationship with Lasting Education Limited for our administration, and to let you know about changes to our services.

•Investigating and responding to complaints, legal claims or other issues

•Fulfilling your online order for goods or services, including processing payment and letting you know about delivery

•Carrying out research to improve our services and communications

•Preventing and detecting fraud and error

•Assessing applications employment

•Keeping you up to date with our marketing activity through our website, direct mail, SMS/text campaigns, email and telephone (see below for more information)

•Carry out processing related to your employment or contracts to provide administration or tutoring services to LEL including safeguarding.

Marking and tracking data for pupils/students no longer using our services is anonymised before being kept to aid the development of our services.

We use marketing materials for the following

•Updates about Lasting Education Limited’s work.

•Information about events

•Information about products for sale where appropriate

•Provide information on services that might support or enhance a pupil/student’s learning.

•Information that my be relevant to any siblings of pupils/students

CAN I CHANGE MY CONSENT?

Yes! You can withdraw your consent, unsubscribe from or update your marketing preferences at any time. Just use the details in the ‘Get in touch’ section below.

If you make changes to your consent, we will update your record as soon as we possibly can. Emails will be stopped immediately, but it may take up to 10 working days for our systems to be updated and stop post being sent to you.

If you tell us you don’t want marketing communications, you may still receive messages about transactions and services from other connections you have with us (as described below). For example for pupils/students who have studied for specific exams we will retain contact details in order to ask how they got on and send appropriate messages of congratulations.

Removal of data held on you will occur within 10 working days of the end of our contractual relationship unless you have OPTED IN to receive further communications from us.

YOUR RIGHTS

Under the data protection laws you have a number of important rights FREE OF CHARGE in summary, those rights include rights to:

•Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

•Require us to contract any mistakes in your information which we hold

•Require the erasure of personal information concerning you which you have provided to us

•Object at any time to processing of personal information concerning you for direct marketing

•Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

•Object in certain other situations to our continued processing of your personal information

•Otherwise restrict our processing of your personal information in certain circumstances

Further information can be found from the Information Commissioners Office

In order to implement your request, we may need you to prove your identity.

We will always seek to comply with your requests, however we may be required to hold or use your information to comply with legal duties. Please note: your request may delay or prevent us delivering a service to you.

WHEN IS IT LEGAL TO USE PERSONAL INFORMATION?

We need a lawful basis to collect and use your personal data under data protection law. The law allows for six ways to process personal data (and additional ways for sensitive personal data). Four of these are relevant to Lasting Education Limited. We can use process information on the basis of:

•Your consent (for example to send you direct marketing by email or SMS after our contractual relationship has finished or the use of photographs)

•Your contractual relationship with us (for example to provide you with goods or services that you have purchased from us and information about related services that might support or enhance a pupil/student’s learning)

•The necessity for compliance with a legal obligation (for example to ensure the safeguarding of pupils/students)

•Lasting Education Limited’s legitimate interests (please see below for more information)

Personal data may be legally collected and used if it is necessary for a legitimate interest of the organisation using the data, as long as its use is fair and does not adversely impact the rights of the individual concerned.

When we use your personal information, we will always consider if it is fair and balanced to do so, and if it is within your reasonable expectations. We will balance your rights and our legitimate interests to ensure that we use your personal information in ways that are not unduly intrusive or unfair. Lasting Education Limited’s legitimate interests include (but are not restricted to):

•Administration and operational management. This includes answering enquires, giving information and services, research, events management, administration of volunteers and employment and recruitment requirements. This involves sharing information with tutors from other organisations or self-employed tutors providing services for LEL

•Maintaining communication suppression lists

•Following up exams results to track the effectiveness of our services.

•Follow up expressions of interest (written or verbal) in the use of our services relating to siblings, other relations or friends.

If you would like more information on our uses of legitimate interests or to change our use of your personal data please get in touch with us using the details in the ‘Get in touch’ section below.

HOW LONG DO YOU KEEP PERSONAL DATA FOR?

Lasting Education Limited keeps your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We decide how long is appropriate to keep personal data. We do this by considering the amount, nature and sensitivity of the personal data; the potential risk of harm from unauthorised use or disclosure of your personal data; the purposes for which we process your personal data, whether we can achieve those purposes through other means, and the legal requirements.

If you ask to receive no further contact from us, we will keep some basic information about you on our suppression list to avoid sending you more unwanted messages.

When our contractual relationship finishes we will ask you if you would like to OPT IN to receiving marketing information and keep in touch with us about the services we offer. If we do not hear from you after 10 working days we will assume you have opted out. Where a pupil/student has not attended a session for three consecutive weeks and no contact has been possible with his/her parent/guardian/carer then the contractual relationship will be deemed to be over and the 10 working days will start to run. Should contact be made by you the 10 working days will be re-set.

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DO YOU SHARE MY DATA WITH OTHER ORGANISATIONS?

We do not share or sell your personal information to third-party organisations for marketing, fundraising or campaigning purposes.

We share your personal information with our other organisations or individuals that provide tutoring services for us as is appropriate to fulfil the services you are buying from us.

We also share personal information:

•Where we are required to by law, for example to law enforcement or regulatory bodies

•Where it is necessary to protect the vital interests of an individual

•If we have your consent

We screen and monitor any third parties to get the best protection of your privacy and security. They may only use the data in accordance with data protection legislation, under strict instructions from Lasting Education Limited and in accordance with a data processing agreement.

HOW DO YOU PROTECT MY PERSONAL INFORMATION?

We use technical and organisational ways to protect your data and prevent the loss, misuse or alteration of your personal information.

Unfortunately, the transmission of data over the internet is not completely secure. Although we do our best to protect your personal data we can’t guarantee the security of your data transmitted to our website. But once we receive your information we use strict procedures and security features to try to prevent unauthorised access.

We process all credit card payments securely through PayPal. See their Privacy Policy. Be aware that contact and payment information needed to complete payments and provision of services are shared with us by PayPal. We do not store credit card details.

We only use the personal information and payment details that we request to fulfil your order.

And we keep the personal information that is required for our accounts secure, and only for as long as required by law.

The information we collect from you will NOT be transferred to and processed and/or stored at a destination outside the European Economic Area (EEA).

HOW DO YOU USE COOKIES AND DIGITAL MARKETING?

Cookies are small text files placed on your computer by websites that you visit. They are widely used to make websites work more efficiently for visitors, and to provide information to the owners of the site.

We use cookies to:

•Remember certain information about users so they don’t have to give the same information again

•Measure how people use our websites so we can improve the way information is provided

•Display adverts based on what parts of Lasting Education Limited websites people have visited

You agree to our use of cookies by continuing to use our websites.

REMARKETING

The Lasting Education Limited website will NOT share your personal data with remarketing services.

DATA BREACHES

Data breaches will be investigated with the legal time frames by the director in charge of data protection (or other nominated director or employee where the director in charge of data protection is implicated in the breach). Notification will follow prevailing legal requirements.

DISCLAIMER

We cannot be responsible for any information you give in any future public community areas of the Lasting Education Limited websites, or on websites that we link to from our platforms. This information can be viewed or collected by any third party - you should always be wary of publishing any personal information in public community areas.

You should also read the privacy notices of any other websites that we link to from Lasting Education Limited websites which you visit. This is so you may understand what information is collected from you and for what purpose.

Lasting Education Limited cannot be held responsible for the policies of any third-party website that we link to, and you access these websites at your own risk.

Get in touch with us

If you have any concerns about the Lasting Education Limited privacy notice or about how we deal with data, or how we’ve used your data, please get in touch. Write to or email the director in charge of data protection:

Steve McGill, Director in Charge of Data Protection

Lasting Education Limited

Suite 24, Building 50 Churchill Square, Kings Hill, West Malling, Kent

Email – admin@lasting-education.org

You can also send a simple e-mail with OPT IN or OPT OUT in the subject bar qualifying your choice as you wish in the body of the email to admin@lasting-education.org

We will be happy to help and discuss your concerns.

You can also make a complaint to the information commissioner’s office.

Changes to this privacy notice

Keep up to date with changes to this privacy notice by checking the website section from time to time.

Last updated: 25 May 2018